Keeping tenants comfortable during maintenance work is key to building great relationships. These jobs are sometimes requested by them and always done with the goal of creating a safe, functional, and enjoyable home for everyone, but we know bigger projects can sometimes disrupt daily routines. The good news? A little planning and clear communication can go a long way!
Tips to make the process as smooth as possible
Give a Heads-Up
- Let tenants know at least 48-72 hours before the work starts.
- Be upfront about any disruptions and show that you understand the inconvenience.
Highlight the Benefits
- Remind tenants that the work is part of keeping their home safe, comfortable, and up-to-date—whether it’s a safety upgrade, fixing a recurring issue, or improving amenities.
Be Strategic with Scheduling
- Plan the work during times that cause the least impact, like mid-morning to early afternoon.
- Avoid weekends, holidays, or other times when tenants are likely to be home and relaxing.
Provide Alternatives
- You can suggest nearby alternatives if certain spaces (like laundry rooms or parking areas) are affected.
- If the work involves noise, schedule breaks or stick to quieter hours in the early morning and evening.
Keep It Quick
- Talk to contractors to make sure they have everything they need to get the job done as efficiently as possible.
- Combine multiple tasks into one visit to avoid repeated disruptions.
Stay in Touch
- Keep tenants updated if plans change or unexpected delays happen.
- Share a contact number so they can easily reach out with questions or concerns.
Clean Up Thoroughly
- Once the work is done, the area should be left clean and back to normal as soon as possible.
Ask for Feedback
- Ask the tenants to share their thoughts after the work is completed. Listening to their feedback shows that you care and helps you improve for next time.
By acknowledging the inconvenience and focusing on the long-term benefits, you can turn a potentially frustrating experience into one that strengthens tenant relationships!
You don’t have to do this all by yourself, if you have a property you want to rent, let professionals handle it. Contact us now!
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